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Terms and Conditions

We kindly request that you carefully review the following terms and conditions before accessing or using our website. By accessing or using any part of the site, you acknowledge and agree to be bound by these terms and conditions. If you do not agree to all the terms and conditions outlined in this agreement, we kindly ask that you refrain from accessing the website or using any of our services.

At VanDogh, your satisfaction is our highest priority, and we are dedicated to providing you with the best possible service. We strive to deliver exceptional quality and ensure a seamless and enjoyable experience for our valued customers.

Downloadable art

Our artwork is available in a high-resolution PDF format (300DPI), ensuring optimal print quality for sizes up to A0. With this resolution, you can expect crisp details and vibrant colors that will bring the artwork to life on your chosen medium. Please note that for prints larger than A0, we cannot guarantee the same level of quality and recommend considering them more suitable for commercial purposes.

We strive to provide you with the best possible printing experience, and we are confident that our high-resolution PDFs will meet your expectations for stunning, professional-grade prints.

Printing our artwork is a breeze! You can easily print the digital files on your own printer. Alternatively, any print shop or framing shop will be able to assist you in printing the artwork in your desired format or even help you find the perfect frame. We recommend consulting with local printers in your area for their expert advice and suggestions on printing options. It’s important to note that while our artwork is suitable for printing in various sizes, we do not recommend going above A0 size to ensure optimal quality. 

– Please note that colors may slightly vary depending on your screen’s resolution.
– Printing results may vary based on your printer, paper type, and ink (e.g., laser vs. inkjet).

Feel free to reach out to printers near you and explore the printing possibilities for our delightful artwork.

One of the wonderful aspects of downloadable art is its timeless nature. Once you have purchased a digital artwork, it is yours to keep forever. Unlike physical prints that may age or deteriorate over time, downloadable art retains its pristine quality indefinitely. You have the flexibility to print it right away or choose to do so at any point in the future, allowing you to align it with your personal preferences and changing decor. Whether you decide to print it today or many years down the line, the choice is yours. Embrace the freedom and convenience of downloadable art, knowing that you can enjoy it at your own pace and in a manner that suits your unique style and timeline

We kindly remind you that your purchase of our digital artwork is intended for personal use only. This means that you may print and display the artwork in your own home or gift it to a loved one for their personal enjoyment. However, reproduction or resale of the artwork, whether in print or digital form, is strictly prohibited. We appreciate your understanding and adherence to these terms to ensure the integrity and exclusivity of our artwork. Thank you for respecting the artist’s rights and supporting the creativity behind each piece.

Due to the nature of our digital products, we regret to inform you that refunds cannot be offered. Once a digital product is downloaded or accessed, it cannot be returned or exchanged. We kindly ask that you carefully review the product details and make sure it meets your requirements before completing your purchase.

However, we are committed to ensuring your satisfaction with our products. If you encounter any issues or have concerns about your purchase, please don’t hesitate to reach out to our customer support team. We will gladly assist you and work towards resolving any problems to the best of our ability.

Print on demand

We want to be transparent about our printing process and set realistic expectations. Unlike large online stores, we cannot offer same or next-day delivery due to the nature of our print-on-demand service.

Each product is individually printed and carefully crafted specifically for you, ensuring the highest quality and attention to detail. However, we can assure you that it won’t take weeks to fulfill your order. Instead, you can expect a matter of a few days for the printing and processing of your selected items.

We appreciate your understanding and patience as we strive to provide you with the highest quality and satisfaction.

We are delighted to offer worldwide delivery for our products, bringing our art to customers around the globe. However, please note that there may be some exceptions due to international sanctions and restrictions. We encourage you to review any applicable shipping regulations and restrictions for your specific country.

The delivery time for our products may vary depending on the destination and accessibility. While we strive to ensure prompt delivery, please understand that factors such as customs procedures and local postal services may impact the overall delivery time. Rest assured, we work with reliable shipping partners to ensure that your order reaches you as efficiently as possible.

Our print-on-demand service, where each product is crafted uniquely and specifically for you upon ordering. As a result, we regret to inform you that returns and exchanges cannot be supported for reasons such as ordering the wrong size, color, or a change of mind.

To ensure your complete satisfaction, we encourage you to carefully consider your choices before proceeding with a purchase. Take advantage of the product information, size guides, and images provided to make an informed decision. If you have any questions or concerns, our customer support team is always available to assist you.

We understand that circumstances may change, and you may need to cancel your order. To ensure a smooth cancellation process, we kindly request that you notify us within 8 hours of placing your order. This will enable us to promptly stop the order with our print provider before the production process begins.

Please keep in mind that once the production process has started, we are unable to cancel the order. Our goal is to provide you with the highest quality products in a timely manner, and once production has commenced, we are committed to delivering the item to you as soon as possible..

In the unlikely event of receiving a damaged product or experiencing a manufacturing error, we offer a free replacement or a refund. Please notify our support team within 30 days of product delivery, and provide a clear photo that shows the issue.

Payment Methods

At VanDogh, we prioritize the security and convenience of our customers when it comes to payments. We offer multiple payment methods to cater to your preferences. Whether you choose to pay with a credit card or debit card, you can trust that your transaction details will be kept confidential at all times.

Our trusted payment gateway partners, Stripe and or Payoneer, utilize secure encryption technology to ensure the privacy and security of your payment information. This means that you can shop with peace of mind, knowing that your financial data is protected.

We accept Visa and MasterCard credit/debit cards for online payments. Please note that the accepted currencies may vary, so make sure to check the available options during the checkout process.

In collaboration with our trusted online payment partners, Stripe and Payoneer, we continuously monitor transactions to identify and address any potential instances of suspicious activity.

As part of our commitment to ensuring the utmost security for our customers, we may manually verify transactions that are flagged as potentially fraudulent. While this additional verification process may cause some inconvenience, we kindly request your understanding and cooperation. Our priority is to create a secure environment for all online transactions, safeguarding the interests of our valued customers.

After successfully completing your payment at Vandogh.shop, you will receive a confirmation email containing all the relevant details of your order. This email serves as proof of your purchase and includes important information such as the order number, item details, and shipping address.

Additionally, your bank may also send you an SMS or email notification confirming the successful transaction. We recommend keeping these notifications for your records, as they provide additional documentation of the purchase.

In the unlikely event of any disputes or product-related returns, it is advisable to retain the payment receipt and any relevant communication. This will assist us in efficiently resolving any issues that may arise and ensure a smooth process.

Terms of Service

Our store is developed on WooCommerce. They provide us with an online e-commerce platform that allows us to sell our products and services to you. Customers using the website who are Minors / under the age of 18 shall not register as a User of the website and shall not transact on or use the website, without the supervision of a parent or guardian of legal age.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).You must not transmit any worms or viruses or any code of a destructive nature. 

A breach or violation of any of the Terms will result in an immediate termination of your Services.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).You must not transmit any worms or viruses or any code of a destructive nature. 

A breach or violation of any of the Terms will result in an immediate termination of your Services.

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-part

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Accordion Content

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

(a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading in formation;

(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Vandogh.shop, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law

You agree to indemnify, defend and hold harmless Vandogh.shop and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof)

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Arab Emirates.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Questions about the Terms of Service should be sent to us at support@vandogh.shop

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